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EZVacuum.com Shipping Methods & Shipping Expense:
EZ Vacuum offer USPS and UPS Shipping rates. Most of the orders are shipped within 24 hours from the time you place your order. UPS charges are based on the actual charges made by UPS and we provide you the shipping calculation based on your zip code at the time of order in the checkout page. Please note that UPS does not deliver to PO boxes. Please choose USPS for APO/FPO/AE/PO orders. For some destinations, we may use FEDEX even if you choose UPS.


How to change the shipping method after your order?

In case you want to change the shipping method, please call us within an hour of placing the order. If your order is still in the warehouse waiting to be picked up, we will gladly change the shipping method and inform you of any additional charges.


USA Shipping & Handling:

Shipping and Handling charges are for non-contiguous U.S. states delivery only. Alaska, Hawaii and all other US territories and FPO, APO addresses will have additional shipping. All orders needing shipping outside the contiguous USA WILL BE CHARGED ACTUAL SHIPPING COST PLUS 7% HANDLING FEE. This charge will be conveyed to you before we process the order.

US GROUND FREE SHIPPING is available to contiguous U.S. customers only-Alaska, Hawaii and all other US territories and FPO, APO addresses are NOT INCLUDED.


US ORDERS:
Please allow up to 14 business days for delivery of all orders. All orders submitted are considered as processed and are valid orders. Canceling the order after it has been placed will be considered as a return and will be processed as a return.


CANADA/EUROPE SHIPPING
: We do ship to Canada. If your order needs additional shipping fee than what you paid online, your actual shipping charges will be conveyed to you once we see your order details. We do not ship heavy items like vacuum cleaners, air purifiers, liquid bottles, chemical & solutions and anything heavier than 5lbs or 2.26kg.

Some examples of Bags weight:
3 bags: 4oz to 10oz
9 bags: 10-1.2lbs
36 bags: 3lbs

Filters range from 5oz to 1lbs
Belts are usually 2oz-3oz

Please take your self calculation in ordering from our website when it comes to weight of the items. You may contact us before placing your order to get the shipping estimate.
In some cases, we may contact you for additional shipping fee if applicable to your order. Additional Shipping can be paid via credit card, paypal or google checkout. Please note that any customs fee, brokerage fee or border surcharge has to be borne by customer and we should not be held responsible for it. Please note that International Shipments take anywhere from 5 days to 30 days to be delivered to the addresses. Please contact us if you do not receive the order in said time.

Important: Please double check on the shipping address while putting in the order. Call us immediately if you see some error. Once your order is processed and on shipping queue, we can do little to change the address and get it redirected.

Please be sure you provide the latest most accurate address available. EZ Vacuum, you and shipping carrier, all of us suffer due to bad addresses

Cancellations: All orders placed online via our site are considered as processed. Credit card payment reversals (charge Backs) found to be fraudulent will be charged an additional $45.00 reversal fee. This fee and any legal fees will be charged to the customer and payment will be expected within 7 business days. All none paid accounts will be sent to a collections agency for further processing.

365 Day Returns:
If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund. NO RESTOCKING FEE is ever charged by EZ Vacuum on vacuum cleaner bags, belts, filters and parts. So if for whatever reason you're not happy with your purchase, just contact us for RMA (Return Authorization Number) and send it back to us. Merchandise must be unused, and in the original packaging. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below. Read Return instructions below.


How to make a return:

RMA Returns Instructions

Need to Return Your Purchase? It's easy!

Full Refund

Following orders qualify for full refund
  • We shipped you the Wrong Item OR It was damaged in Transit OR it has Manufacturing Defect
  • AND Unused, Unopened items returned within 365 days of delivery

Partial Refund or a Store Credit

Following orders qualify for partial refund
  • Unused, Opened Package of Vacuum Cleaner Bags, Belts or filter
  • Any machine that has obvious signs of use but returned within 30 days of delivery. A 15% restocking fee on vacuum machines will apply
  • Any opened vacuum cleaner or Air purifier.

Why Restocking Fees are Necessary?

We do not charge restocking fee when you return vacuum bags, belts, filters & parts. BUT we do charge a 15% restocking fee on vacuum cleaner machines, air purifiers and other equipment. You still need to return the machine within 30 days of order.
We charge restocking on such items because:
  • -The machine has to be inspected
  • -reserviced (if used)
  • -repacked
  • -discarded if damaged or due to health issues
  • -resold as refurbished or used machine at a lower price than the new items
Note: All machines should be returned in like new condition, with the original packaging, manuals, attachments, accessories and in the original box.


Exchanges

If you have ordered a wrong item and want to return, please email "support {at} ezvacuum {dot} com" with the order details and what you actually need. A model number of the machine or the original part number or the part picture may be sent for quick response. We will get back to you with correct recommendation. You will still need to return it back to us before we send a replacement. Please note that we do not accept returns for used filters, brushrolls or bags due to hygiene issues.

How to Return


I got my Return Authorization. What Next?

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.
  1. Send the item in its original packaging.
  2. Pack the item carefully so that it will not be damaged during the shipping process.
  3. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
  4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
  5. Ship your package to Vacuums, 8645 Phoenix Dr, Manassas VA 20110
  6. Email "support {at} ezvacuum {dot} com" the tracking number of your return, your order number and the reason.
Exchanges may take 3-8 days after the receipt of return package. You can expect a store credit/refund within 30 days of our receiving your returned product. Qualifying Store Credits or Refunds will be credited to the same form of payment used in your original purchase.