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Contact Us

EZvacuum.com
8645 Phoenix Dr.
Manassas VA 20121

Customer Service Phone Hours of Operation:
Monday - Friday: 10AM - 4PM EST
Saturday: Closed
Sunday: Closed

Website open for business 24 hours a day, 7 days a week

Please be sure to include any necessary details, like the product you're interested in, or your order number. Please check your bulk folder or spam box incase you do not see our email in your mailbox within 24 - 36 hours. The email will be from

Can't track your order?
Use this link if your tracking number starts with 9405*
Use this link if your tracking number starts with 9274*
Use this link if your tracking number starts with 1Z*
In case our reps are busy assisting other customers, please leave a message below by filling out the form below.
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Frequently Asked Questions

Please click on any question below
Q: I did not receive the order confirmation email. Where should I check?

As soon as you place the order, we send out an email confirming your order. It may take 5-15 minutes to receive it in your mailbox sometimes depending on the internet company you use.
If you do not see any email in your inbox, please check an email from in your bulk email folder as it might end up in spam. It is always a good idea to whitelist our email or add in your contact list to receive the subsequent information regarding your order like the tracking number, reorder notices, etc.

Please click here to check our shipping policy in detail.

Q: I logged on to my account but it says "No Order Yet". Where is my order?

If you created the account after you placed the order, your order will not show in the account since it was placed as guest. So next time you want to place an order, login to your account first, and then place the order.

Q: How fast can you ship the order and how much is shipping to USA?

We take pride in shipping 99% of the orders within 1 business day. For any ordered item which is on backorder, we will notify you within 1-2 business days.

Please click here to check our shipping policy in detail.

Q: How much is Shipping to Canada?

We do offer shipping using USPS and UPS for Canada. Please click here to check our shipping rates for Canada.

Q: How can I track my order?

Please click here to track your order using your order number and billing details.

Q: I am not sure about the part number of the item I need. What should I do?

Please use the form below and choose "Can't find item" option to contact us. Make sure you provide details regarding the vacuum you have, its model number, its brand and part you need.
Model number of the vacuum is usually found on a shiny sticker at the bottom of the vacuum. If possible you can send the pictures of the old part which needs replacing to

Q: I want to return my purchase. What do I do?

Please send the unused item back to the address below with a note for the reason of return. Returns must be unused, in the state you received them, and in the original packaging. Please allow 2-3 days for the refund to be processed after we receive the package.

Returns EZVacuum.com
8645 Phoenix Dr.
Manassas VA 20110

Make sure your order number is clearly mentioned on the packing slip or the note.

Q: Do I need any RMA?

No, we do not require any RMA to be assigned before the item is returned. Just send the unused item back to the address below with a note for the reason of return. Returns must be unworn, in the state you received them, and in the original packaging.

Returns EZVacuum.com
8645 Phoenix Dr.
Manassas VA 20110

Make sure your order number is clearly mentioned on the packing slip or the note.

Q: Can I exchange my order instead of returning it?

As a EZvacuum.com customer you have the option of exchanging an order instead of returning it for a refund.

Just mention the SKU of the item you want it to be exchanged with the note of return.

If the exchanged item is of lower price, you will get a refund after we adjust for the reshipment charges.

If the new item is of higher value, please include a check for the difference of amount of the two items PLUS reshipment fee of $5 payable to "Annexs LLC".
Please mention the order number on the check.

Q: What is your return and refund policy?

Please click here to check our return policy.

Q: I have not received the package you sent. What should I do?

Please use the tracking number sent by us to check the latest location of the package.

Use this link if your tracking number starts with 9405*
Use this link if your tracking number starts with 9274*
Use this link if your tracking number starts with 1Z*

If your package has been delivered but you did not get, please contact the carrier first and check with them as to where the package was left. We have noticed many times, specially with Post Office, that the package is scanned at the final location but is not delivered and taken back due to either - there is nowhere to place to item or the box is too full or too small to put the package in.
If you do not hear back from the carrier like your local Post Office or Postman/Postlady, please submit the form below. Our representative will get back to you within 1-3 business days after locating the package.

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